SupportBrooklyn, or remote in the US

Support engineer

Answer customers in hours, not days, and fix the small bugs you find along the way.

Support at Tern answers every message within four business hours, and the people who answer can also fix things. You will spend most of your week with customers and the rest in the codebase.

What you will do

Answer customers by email and in shared Slack channels
Reproduce bugs, write them up well and fix the small ones yourself
Walk new Enterprise teams through their move to Tern
Keep the help center honest as the product changes

What you bring

Two or more years in a technical support or solutions role
Enough code to read a stack trace and send a small pull request
Patience, and writing that is clear when the reader is frustrated

How we hire

An intro call with Inês, a paid exercise answering five real (anonymised) tickets, and a team day. We aim to make an offer within a week of the team day.

Apply for this role

Support at Tern answers every message within four business hours, and the people who answer can also fix things. You will spend most of your week with customers and the rest in the codebase.

What you will do

Answer customers by email and in shared Slack channels
Reproduce bugs, write them up well and fix the small ones yourself
Walk new Enterprise teams through their move to Tern
Keep the help center honest as the product changes

What you bring

Two or more years in a technical support or solutions role
Enough code to read a stack trace and send a small pull request
Patience, and writing that is clear when the reader is frustrated

How we hire

An intro call with Inês, a paid exercise answering five real (anonymised) tickets, and a team day. We aim to make an offer within a week of the team day.