Support

How can we help?

Shipping, returns and repairs, and a person to write to. Sam and the team answer every message within one working day.

Shipping. Orders placed before 2pm Eastern on a working day leave the workshop the same day.

Delivery	Arrives	Cost
Standard, US	3 to 5 working days	$12, free over $300
Express, US	Next working day	$24
Canada	5 to 8 working days	$28, duties included

We ship to the US and Canada for now. Every parcel is tracked, and the link arrives by email when it leaves us.

Returns. Send anything back within 30 days of delivery for a full refund, including the shipping you paid.

01Start a returnWrite to us with your order number, or use the form below. We reply with a prepaid label.
02Pack itPut the object back in its box. The paper insert holds it in place; no tape needed inside.
03Drop it offTake it to any UPS point. Your refund goes back to your card within 5 working days of it reaching us.

Warranty. Two years on everything, from the day it arrives. We repair first, and replace when we cannot.

Covered

Faults in materials or assembly
A dial, switch or button that stops working
Batteries holding less than 80% of their charge
Shipping both ways

Not covered

Drops, spills and other accidents
Wear to cushions and ear tips after a year
Repairs by anyone other than Selm

After two years we still repair at cost: the part and the shipping, nothing for the time.

Questions. The ones we hear most often.

Contact. Tell us what is happening and, if you have one, your order number. We reply within one working day.

Email: help@selmobjects.com
Phone: +1 718 555 0142Monday to Friday, 9 to 5 Eastern

Delivery

Arrives

Cost

Standard, US

3 to 5 working days

$12, free over $300

Express, US

Next working day

$24

Canada

5 to 8 working days

$28, duties included

Returns. Send anything back within 30 days of delivery for a full refund, including the shipping you paid.

01Start a returnWrite to us with your order number, or use the form below. We reply with a prepaid label.
02Pack itPut the object back in its box. The paper insert holds it in place; no tape needed inside.
03Drop it offTake it to any UPS point. Your refund goes back to your card within 5 working days of it reaching us.

Warranty. Two years on everything, from the day it arrives. We repair first, and replace when we cannot.

Covered

Faults in materials or assembly
A dial, switch or button that stops working
Batteries holding less than 80% of their charge
Shipping both ways

Not covered

Drops, spills and other accidents
Wear to cushions and ear tips after a year
Repairs by anyone other than Selm

After two years we still repair at cost: the part and the shipping, nothing for the time.

Questions. The ones we hear most often.

How can we help?

Shipping. Orders placed before 2pm Eastern on a working day leave the workshop the same day.

Returns. Send anything back within 30 days of delivery for a full refund, including the shipping you paid.

Warranty. Two years on everything, from the day it arrives. We repair first, and replace when we cannot.

Covered

Not covered

Questions. The ones we hear most often.

Can I pair two Speaker Ones?

Do Buds work with Android?

Will the Charge Puck charge my phone through a case?

Can I change my order after paying?

Do you sell gift cards?

Where can I see Selm in person?

Contact. Tell us what is happening and, if you have one, your order number. We reply within one working day.

How can we help?

Shipping. Orders placed before 2pm Eastern on a working day leave the workshop the same day.

Returns. Send anything back within 30 days of delivery for a full refund, including the shipping you paid.

Warranty. Two years on everything, from the day it arrives. We repair first, and replace when we cannot.

Covered

Not covered

Questions. The ones we hear most often.

Can I pair two Speaker Ones?

Do Buds work with Android?

Will the Charge Puck charge my phone through a case?

Can I change my order after paying?

Do you sell gift cards?

Where can I see Selm in person?

Contact. Tell us what is happening and, if you have one, your order number. We reply within one working day.