What happens to the things you send back
Last year we repaired 1,140 objects under warranty. Here is where they go and why we would rather fix than replace.
Rosa Lindqvist3 min read
Every Selm object comes with a two-year warranty, and when something goes wrong we try to fix it before we replace it. Last year that meant 1,140 repairs and 212 replacements.
The repair bench
Returns come to our workshop in Brooklyn. Each one is opened, tested and logged within two working days. Most repairs are a single part: a headphone cushion, a dial, a charging coil. We keep every part for every object we have made, in every colour, so a 2021 speaker gets a 2021 grille.
A repaired object goes back to its owner with a printed note of what we changed. If it cannot be repaired, we send a new one and keep the old one for parts.
We design for the second owner as much as the first.
After the warranty
Outside the two years, we still repair at cost: the price of the part and the shipping, nothing for the time. You can start a repair from the support page, with or without your order number.
Rosa Lindqvist, Head of repairs